Product Leader
Chad Holdridge
I lead at the intersection of product, engineering, and customer success — turning complex business problems into shipped solutions through cross-functional leadership and hands-on technical depth. Analytics platforms, AI orchestration systems, and a B2B SaaS built from scratch. I don't just write the roadmap. I build the proof of concept, align the team, and explain the value in terms customers care about.
Featured work
All projects →Retail Analytics Platform
Enterprise shelf intelligence for AI-powered retail monitoring
Multi-Agent AI Orchestration
Hub-and-spoke system for coordinating AI agents across projects
Agent Governance Console
Unified governance dashboard for multi-agent AI ecosystem
B2B SaaS Platform
Multi-tenant configure-price-quote system for industrial distributors
See it in action
A walkthrough of the Agent Governance Console — the central nervous system monitoring 6 AI agents across 3 projects.
How I work
Surface what customers need before they can articulate it. 3 years in customer success and solutions engineering, running field research, stakeholder interviews, and time-and-motion studies to find the problem behind the problem.
Design solutions balancing user needs, technical reality, and business goals. 68 documentation files covering KPIs, formulas, and business logic — because ‘make it better’ isn’t a spec.
Build consensus across engineering, design, and leadership to ship with confidence. ROI models, executive decks, and value narratives that drove adoption and shaped product roadmaps.
Direct cross-functional teams from concept through delivery, setting quality standards that compound. 25 years of operations leadership applied to product development.
What I bring to product
Conducted time & motion field studies across pilot stores, then built the automation that eliminated manual reporting entirely
Built lost sales methodology using Gruen & Corsten benchmarks, identified $2M+ annually across pilots
3 years in CS and solutions engineering — learned to identify what customers need when they can't articulate it, then translate into actionable specs
Aligned engineering, operations, and customer teams across competing priorities — automated executive reporting with trend analysis and AI-generated insights
Explain complex AI and data systems in non-technical terms to customers, executives, and cross-functional teams to drive adoption and shape roadmaps
Built dashboards, ETL pipelines, desktop apps, and SaaS platforms from scratch
68 documentation files covering KPIs, formulas, business logic, and API specifications
16 n8n workflows, 3x daily ETL pipelines, self-learning knowledge capture system